Privacy Policy

This Statement of Privacy applies to the online transactions conducted on this website: www.tourmakersphilippines.com (hereinafter referred to as the “Site” or “Our Site.”) owned by Tourmakers Philippines (U.S.A.), Inc. (hereinafter referred to as “TP,” “we,” “us,” or “our”). It does not apply to companies TP does not own or control, or to people Tourmakers does not manage or employ.  Likewise, TP is not responsible for the privacy statements or other content on websites outside of Our Site.

This Statement of Privacy governs the practices in which TP collects, uses and protects Personal Information from those who visit and use Our Site (hereinafter referred to as “Users,” “you,” “your.”).

Our Site is intended for use by persons 18 years of age or older and we do not knowingly collect Personal Information from minors (those under 18 years of age). If you are under the age of 18, you must ask your parent or guardian for permission to use this website.

By using Our Site, you agree to and accept the Statement of Privacy described herein.

 

 

The Personal Identifiable Information We Collect From Users

We collect Personal Information to enable us to provide travel and tour products and services to Users who would like to make a purchase on Our Site, submit an inquiry using our contact form or sign up for our e-mail newsletters. Such disclosure of specific personal information must be voluntary. There is no automatic collection of personal identifiable information when Users browse through Our Site. Users can visit Our Site anonymously. If User purchases for someone else through Our Site, we will request for Personal Information about that individual. User must obtain the consent of other individuals prior to providing us with their Personal Information.

The Personal Information we collect from Users include: full name (as found on passport), complete date of birth, nationality, residence address, contact number (preferably mobile or cellphone number), e-mail address and payment card information via a third party application, i.e., PayPal payment gateway.

Non-Personal Information

TP may also collect anonymous demographic information, which is not unique to you.

TP may be automatically collect information about your computer hardware and software which may include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of Our Site.

TP encourages you to review the privacy statements of websites you choose to link to from Our Site so that you can understand how those websites collect, use and share your information. TP is not responsible for the privacy statements or other content on websites outside of Our Site.

 Use of your Personal Information

TP uses your personal information for many purposes which include: completing your purchase of travel and tour products and services; communicating with you about your travel plans; providing travel documents; notifying you in the event of itinerary changes due to unforeseen schedule changes and/or business conditions to help you make alternative arrangements, if necessary; informing you of special promotions of other products or services available from TP and its affiliates; sending you e-mails, travel tips and general information; enforcing company policies and agreements including Terms and Conditions of Sale and User Agreement; improving your overall experience when visiting our site for our own internal purposes and for conducting business with travel agency and affiliate partners.

TP may also use your personally information to contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. TP may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party.

TP does not sell, rent or lease its customer lists to third parties.

With Whom We Share Your Information
In order to process and provide the travel and tour products and services you request and purchase, TP may share your Personal Information with our third-party travel providers, such as airlines, hotels, car rental companies or transport providers, activity providers, and travel protection plan providers, who fulfill your travel and tour reservations on our behalf. These third-party travel providers may need information about your profile to process and facilitate your reservation. Personal Information shared may include full name including middle name or initial, gender, date of birth (as well as the full names, gender and date of birth of others accompanying you). TP does not place limitations on their use or disclosure of your Personal Information. You are encouraged to review the privacy policies of any such travel provider whose products you consider purchasing through our site. We may also share Personal Information among our affiliated companies.

TP may share data with trusted partners to perform statistical analysis, send u e-mail or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Users, and they are required to maintain the confidentiality of your information.

 TP may keep track of the websites and pages our users visit within Our Site in order to determine what travel and tour products and services are the most popular. This data is used to deliver customized content and advertising within Our Site to customers whose behavior indicates that they are interested in a particularly subject area.

 TP will disclose your personal information, without notice, only when required by law, legal process, or government. In certain cases involving fraud or illegal activities, we may disclose information to protect and defend the rights or property of Tourmakers or Our Site; protect the safety of employees or Users of Our Site, or the public. Additionally, it may become necessary to provide customer information to payment card companies, for the purpose of resolving chargebacks or disputes that arise in the normal course of business.

Cookies

A cookie is a piece of data stored on the User’s computer tied to information about the User. Our Site does not use cookies. However, some of our business partners, such as our advertisers, may use cookies over which we have no access nor control. Hence, if you wish to disable cookies, you may do so through your individual browser options.

Security of your Personal Information

Your privacy is very important to us. TP takes precautions online and offline to protect the personally identifiable information you submit to us through Our Site. We maintain physical, electronic and procedural safeguards to do this. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need to know the information to perform a specific job are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment to prevent unauthorized access, use or disclosure. As for sensitive card information during payment of services, such information are not stored in Our Site as the User will be directed to PayPal page when they proceed to payment.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communication from TP by contacting us at www.tourmakersphilippines.com or e-mail us at: info@tourmakersphilippines.com.

Changes to this Statement of Privacy

TP may amend this Statement of Privacy at any time and/or as necessary. We encourage you to review this Statement periodically. Any changes are effective as of the Effective Date. Your use of Our Site following any such change constitutes acceptance.

Contact Information

If you have questions or comments regarding this Statement of Privacy, please contact us at:

 Tourmakers Philippines (U.S.A.), Inc.
2240 Mountain Ridge Road
Chula Vista, CA 91914
Phone: (619) 748 5279
E-mail: info@tourmakersphilippines.com
Office Hours: 11:00 a.m. – 7:00p.m.
Effective Date: 18 May 2017